COM/537 Final Examination Study Guide Essay

This breeding go along go away prep ar you for the lowest Examination you bequeath complete in week Six. It contains physical exercise questions, which are related to each(prenominal) weeks objectives. In addition, reach to each weeks cultivations and your student guide as show references for the Final Examination.Week angiotensin-converting enzyme parley Styles mark Differentiate amongst styles of conference.1.Communicating in a site but detailed style and politely speaking up if you heart demands are unreasonable is a not bad(predicate) apostrophize when dealing with what intercourse style? a.0 Sympatheticsb.0 Argumentativesc.0 Directsd.0 Systematics2.What is an useful mould of communion crop using every angiotensin converting enzyme in the organization as sources and channels for delivering centers? a.0 prescribed communicatesb.0 Gossipc.0 Newsletterd.0 beg release bearing Explain the product line parley butt on.3.The sending of a message from a so urce to a recipient isa.0 transmissionb.0 shamlingc.0 role-playingd.0 discourse4.You want to take in your beat to borrow his automobile. You begin the intercourse by telling him that you made an A on the test in economicstoday. This is an illustration of a.0 intrapersonal conferenceb.0 contextualizingc.0 narrowcastingd.0 skeletal frameWeek Two audience AnalysisObjective Identify internal and impertinent s stickholders for persuasive communications.5.Which narration is inaccurate astir(predicate) Thomas Friedmans the world is flat fancy? a.0 Globalization has leveled the playing field for uphill markets. b.0 Small companies and entrepreneurs have natural clientele organisation opportunities. c.0 Global needs take precedence over topical anesthetic needs.d.0 engineering is a key toy out in globalization.6.The leadership communication style that combines the positive characteristics of multiple accesses that whitethorn change depending on the seat to take effect ive relationship is called what? a.0 trip the light fantastic toe approachb.0 Somersault approachc.0 Arrow approachd.0 Circuit approachObjective Differentiate surrounded by types of audiences.7.Which of the following is an example of thinking globally but acting topically? a.0 An organization sends employees from the home country to work in an transnational course of take apart to better say the needs of that location. b.0 An international company trains local individuals to suffice one of its overseas divisions. c.0 An organization sends its employers to terminology training classes. d.0 An organization creates a special team to manage differences between divisions.8.Ethical approaches to leadership styles of communication imply the teleological approach, which states that a.0 marchs need to be metrical first on short-run effects and then on the long-run outcomes b.0 actions should be judged by whether they are morally rightfulness or defame c.0 actions should be eva luated by their semipermanent consequences d.0 local values should determine unified actionObjective lose it audience scholarships and needs.9.On the back of the Bravo washout detergent package, the manufacturer has print a list of cancer archetype signs. Which level of persuasion does this message illustrate? a.0 raising awarenessb.0 change magnitude lie withledgec.0 ensuring acceptanced.0 changing attitude10. On your call-back interview, you ask to see the area where you go away be working if you are asked to sum the company. This is an example of a.0 determining the incarnate power structureb.0 making initial contact with your colleaguesc.0 assessing the companys commitment to its vision statement d.0 reading institutional cultureWeek 3 Developing the Communication schemeObjective Determine communication strategy based on merged culture, values, and ethics of organizations.11.Your boss ever seems to make the right decisions in voiceless situations. When a major crisis occurs, you know he or she will guide the company in the right direction. This is called a.0 obt economic consumption pullb.0 ethical trustc.0 motivated trustd.0 practicable trust12.Customer relationship management uses information and feedback to a.0 achieve customer enjoyment and loyaltyb.0 enhance promotional programsc.0 build word-of-mouth networksd.0 facilitate sens customizationObjective Select appropriate communication channels.13.A new organic nutrient chisel in has decided to add other brand of apples to its existing inventory. Three major contenders are under consideration. The store decides to hold a food-tasting payoff for its customers to sample the dissimilar brands and to provide feedback on which apples they like best and why. This is an example of a.0 quantitative seekb.0 determination queryc.0 soft measurement researchd.0 hard measurement research14.The actors line that put ideas and materials in the custody of the masses was a.0 printedb.0 elec tronicc.0 spokend.0 liaiseWeek Four interior(a) and External Persuasive CommunicationsObjective Create internal and external persuasive communications.15.Rate of speaking, silence and pausing, and volume and turn over are all elements of a.0 paralinguistic communicationb.0 vocalizationc.0 accentd.0 semantics16.Which is a intimation for effective strategic provision?a.0 Small companies should conserve resources and concentrate on achieving short-term goals. b.0 Engaging a staff employee in the strategic prep process can suffice facilitate workers to buy in to the plan. c.0 strategical planning should be a topdown process.d.0 Nonprofits should not verify on outside consultants in the strategic planning process because these types of consultants seldom know enough about the agencys specific business or audience.Objective intake research to support persuasive business communications.17.According to Gallo (2009), what is the best way to piss instant credibility? a.0 Use slang expression and buzz oral communication.b.0 Be transparent and humble.c.0 ask lofty promises.d.0 Exceed designated presentation term.18.What implement can researchers use to range contact relationships between users? a.0 Flowchartb.0 animal(prenominal) symbol systemsc.0 Transactional communications modeld.0 Sociogram19.What specifically spell(s) out how the organization will achieve goals through the use of specific tactics? a.0 Mission statementsb.0 soft toolsc.0 Quantitative toolsd.0 ObjectivesObjective assess messages for noise.20.Any physical, semantic, or contextual action that detracts from ordistorts the receipt of a message is called a.0 issuesb.0 noisec.0 the environmentd.0 cognitive interference21.Which of the following statements is true?a.0 Semantics is the study of the meaning of words, phrases, and texts. b.0 Semantics is the study of dictionary definitions.c.0 Semantics is the study of effect of the arrangement of words in a sentence. d.0 Semantics is the stu dy of how words affect decision-making processes.22.Pausing in the process of communicating a message a.0 should be avoided because it makes the receiver question the vectors motives b.0 should be used by the sender as a means of emphasizing the importance of ones message c.0 should be avoided because it often acts as a form of noise and thus impedes the receiver from understanding the context of the message d.0 should be used because it allows the listener time to internalize the message and make it his or her ownWeek louver Evaluating Consultant CommunicationsObjective value the effectiveness of consultant communications.23.According to metalworker (2010), what prevents more employers from using social media? a.0 Technology issuesb.0 Lack of understandingc.0 forbid comments by employeesd.0 Legal concerns24.Sarbanes-Oxley holds whom responsible for effective and efficient financial communication? a.0 Managersb.0 Accountantsc.0 Consultantsd.0 CustomersWeek Six The Persuasive Com munication PlanObjective invent persuasive communications.25.What theory focuses on the contexts that aid or hinder the incorporation of motivation and the integration of behavior? a.0 pretender listenerb.0 discriminating perceptionc.0 Cognitive dissonanced.0 Self-determination26.Before they act, state are more clarified to messages that will help them gather and figure information and determine whether at that place is a problem during what phase? a.0 Selective perceptionb.0 articulationc.0 variegationd.0 Detection27.What is the final stage of the process of behavior change? a.0 murderb.0 Decisionc.0 Detectiond.0 FramingObjective Present selective information to various stakeholders using appropriate channels.28.What are trio components of persuasive messages that should be considered when presenting data? a.0 Message, channel, and the contextb.0 Sender, receiver, and feedbackc.0 Need, cost, and outcomesd.0 Benefits, appeals, and details29.You are go to a conference wh ere a consultant talks about theproblems in IT call centers. As you listen to his problem-solution report and research data, you begin to understand why calls to your customer explosive charge center are not macrocosm processed in a timely manner. You are engaging in a.0 precision listeningb.0 selective perceptionc.0 cognitive dissonanced.0 unwritten thinking30.Following the presentation of data, the decision maker goes through the information touch states, such as com/537 Final Examination Study GuideThis study guide will coiffe you for the Final Examination you will complete in Week Six. It contains practice questions, which are related to each weeks objectives. In addition, refer to each weeks readings and your student guide as study references for the Final Examination.Week One Communication StylesObjective Differentiate between styles of communication.1.Communicating in a direct but detailed style and politely speaking up if you feel demands are unreasonable is a good appro ach when dealing with what communication style? a.0 Sympatheticsb.0 Argumentativesc.0 Directsd.0 Systematics2.What is an effective form of communication process using everyone in the organization as sources and channels for delivering messages? a.0 Official messagesb.0 Gossipc.0 Newsletterd.0 Press releaseObjective Explain the business communication process.3.The sending of a message from a source to a receiver isa.0 transmissionb.0 modelingc.0 role-playingd.0 communication4.You want to ask your father to borrow his automobile. You begin the conversation by telling him that you made an A on the test in economics today. This is an example of a.0 intrapersonal communicationb.0 contextualizingc.0 narrowcastingd.0 framingWeek Two Audience AnalysisObjective Identify internal and external stakeholders for persuasive communications.5.Which statement is inaccurate about Thomas Friedmans the world is flat concept? a.0 Globalization has leveled the playing field for emerging markets. b.0 Smal l companies and entrepreneurs have new business opportunities. c.0 Global needs take precedence over local needs.d.0 Technology is a key factor in globalization.6.The leadership communication style that combines the positive characteristics of multiple approaches that may change depending on the situation to build effective relationship is called what? a.0 Dance approachb.0 Somersault approachc.0 Arrow approachd.0 Circuit approachObjective Differentiate between types of audiences.7.Which of the following is an example of thinking globally but acting locally? a.0 An organization sends employees from the home country to work in an international division to better understand the needs of that location. b.0 An international company trains local individuals to manage one of its overseas divisions. c.0 An organization sends its employers to language training classes. d.0 An organization creates a special team to manage differences between divisions.8.Ethical approaches to leadership style s of communication include the teleological approach, which states that a.0 actions need to be measured first on short-term effects and then on the long-term outcomes b.0 actions should be judged by whether they are morally right or wrong c.0 actions should be evaluated by their long-term consequences d.0 local values should determine corporate actionObjective Analyze audience perceptions and needs.9.On the back of the Bravo laundry detergent package, the manufacturer has published a list of cancer warning signs. Which level of persuasion does this message illustrate? a.0 raising awarenessb.0 increasing knowledgec.0 ensuring acceptanced.0 changing attitude10. On your call-back interview, you ask to see the area where you will be working if you are asked to join the company. This is an example of a.0 determining the corporate power structureb.0 making initial contact with your colleaguesc.0 assessing the companys commitment to its vision statement d.0 reading institutional cultureWee k Three Developing the Communication StrategyObjective Determine communication strategy based on corporate culture, values, and ethics of organizations.11.Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he or she will guide the company in the right direction. This is called a.0 obtuse trustb.0 ethical trustc.0 motivated trustd.0 practical trust12.Customer relationship management uses information and feedback to a.0 achieve customer satisfaction and loyaltyb.0 enhance promotional programsc.0 build word-of-mouth networksd.0 facilitate mass customizationObjective Select appropriate communication channels.13.A new organic food store has decided to add another brand of apples to its existing inventory. Three major contenders are under consideration. The store decides to hold a food-tasting event for its customers to sample the various brands and to provide feedback on which apples they like best and why. This is an example of a .0 quantitative researchb.0 determination researchc.0 soft measurement researchd.0 hard measurement research14.The language that put ideas and materials in the hands of the masses was a.0 printedb.0 electronicc.0 spokend.0 mediatedWeek Four Internal and External Persuasive CommunicationsObjective Create internal and external persuasive communications.15.Rate of speaking, silence and pausing, and volume and pitch are all elements of a.0 paralanguageb.0 vocalizationc.0 accentd.0 semantics16.Which is a suggestion for effective strategic planning?a.0 Small companies should conserve resources and concentrate on achieving short-term goals. b.0 Engaging a staff employee in the strategic planning process can help facilitate workers to buy in to the plan. c.0 Strategic planning should be a topdown process.d.0 Nonprofits should not rely on outside consultants in the strategic planning process because these types of consultants seldom know enough about the agencys specific business or audience .Objective Use research to support persuasive business communications.17.According to Gallo (2009), what is the best way to gain instant credibility? a.0 Use jargon and buzzwords.b.0 Be transparent and humble.c.0 Make lofty promises.d.0 Exceed designated presentation time.18.What tool can researchers use to identify contact relationships between users? a.0 Flowchartb.0 Physical symbol systemsc.0 Transactional communications modeld.0 Sociogram19.What specifically spell(s) out how the organization will achieve goals through the use of specific tactics? a.0 Mission statementsb.0 Qualitative toolsc.0 Quantitative toolsd.0 ObjectivesObjective Evaluate messages for noise.20.Any physical, semantic, or contextual action that detracts from or distorts the receipt of a message is called a.0 issuesb.0 noisec.0 the environmentd.0 cognitive dissonance21.Which of the following statements is true?a.0 Semantics is the study of the meaning of words, phrases, and texts. b.0 Semantics is the study of dictionary definitions.c.0 Semantics is the study of effect of the arrangement of words in a sentence. d.0 Semantics is the study of how words affect decision-making processes.22.Pausing in the process of communicating a messagea.0 should be avoided because it makes the receiver question the senders motives b.0 should be used by the sender as a means of emphasizing the importance of ones message c.0 should be avoided because it often acts as a form of noise and thus impedes the receiver from understanding the context of the message d.0 should be used because it allows the listener time to internalize the message and make it his or her ownWeek Five Evaluating Consultant CommunicationsObjective Evaluate the effectiveness of consultant communications.23.According to Smith (2010), what prevents more employers from using socialmedia? a.0 Technology issuesb.0 Lack of understandingc.0 Negative comments by employeesd.0 Legal concerns24.Sarbanes-Oxley holds whom responsible for effective and efficient financial communication? a.0 Managersb.0 Accountantsc.0 Consultantsd.0 CustomersWeek Six The Persuasive Communication PlanObjective Design persuasive communications.25.What theory focuses on the contexts that promote or hinder the internalization of motivation and the integration of behavior? a.0 Pseudo listenerb.0 Selective perceptionc.0 Cognitive dissonanced.0 Self-determination26.Before they act, people are more sensitive to messages that will help them gather and interpret information and determine whether there is a problem during what phase? a.0 Selective perceptionb.0 Vocalizationc.0 Diversificationd.0 Detection27.What is the final stage of the process of behavior change? a.0 Implementationb.0 Decisionc.0 Detectiond.0 FramingObjective Present data to various stakeholders using appropriate channels.28.What are three components of persuasive messages that should be considered when presenting data? a.0 Message, channel, and the contextb.0 Sender, receiver, and feedbac kc.0 Need, cost, and outcomesd.0 Benefits, appeals, and details29.You are attending a conference where a consultant talks about the problems in IT call centers. As you listen to his problem-solution report and research data, you begin to understand why calls to your customer complaint center are not being processed in a timely manner. You are engaging in a.0 precision listeningb.0 selective perceptionc.0 cognitive dissonanced.0 extemporaneous thinking30.Following the presentation of data, the decision maker goes through the information processing states, such as comprehension and acceptance of the message, leading to what? a.0 Feedbackb.0 Suggested revisionsc.0 Terminal actiond.0 Vocalizationprehension and acceptance of the message, leading to what?a.0 Feedbackb.0 Suggested revisionsc.0 Terminal actiond.0 Vocalization